Last updated: 10 February 2026
"Strong leadership, high staff morale with low turnover and excellent training, although occasional agency staff use affects continuity of care."
There was a proactive culture of analysing incidents and learning from them. Staff managed medicines safely and were well trained.
Staff morale was high and turnover relatively low. The majority of staff had worked at the service for several years.
There were sufficient staff to support people... The service did at times use agency staff but the provider ensured this did not negatively impact on people.
Staff received extensive training and were well supported in their role... additional dementia awareness training and relationship/intimacy awareness training. Dementia champions were in place.
Feedback about the manager and staff was consistently positive from people, relatives and external professionals. Oversight of all aspects of the service was strong.
Staff supported people to enjoy an array of meaningful and interesting activities... focus on intergenerational work, with visits from schools and a nursery, as well as a 'young ambassador'.
Some agency staff cover shifts at times, which can affect continuity of care.
The service did at times use agency staff but the provider ensured this did not negatively impact on people... staff changes quite a lot in here sometimes with the agency staff
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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