Working at St Catherine's Care Centre Limited
Old Portsmouth Road, Guildford, GU3 1LJ
Operated by St Catherines Care Centre Limited
34 bedsNursing homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Staff get good training and residents enjoy varied activities, but staffing shortages cause long waits and managers often ignore concerns."
Safety & Risk
3/10
✕
Risks to people were assessed but not always managed effectively. We found no action had been taken when weight charts demonstrated a person had lost a significant amount of weight. Medicines were not always managed safely.
Staff Culture
4/10
!
Staff feedback about whether their views were listened to were mixed... some staff spoke of their frustration that the concerns they had raised about staffing levels had not resulted in any additional staff being deployed. The results of staff surveys returned in 2023 confirmed that staff did not always feel listened to.
Staffing Levels
2/10
✕
There were not always enough staff available to meet people's needs. Staff told us they found it difficult to respond to people promptly when they needed care. Call bell records showed people sometimes had to wait a significant period of time for staff when they needed them.
Training & Dev
6/10
✓
Per 2022 comprehensive inspection: Staff confirmed they received on-going training and had the opportunity to discuss any learning points during staff meetings. Staff received regular supervision to support them in their role.
Management
3/10
✕
Quality assurance systems had not been effective in identifying shortfalls. The management team had not always worked effectively with other professionals to ensure people received safe, high-quality care. Some relatives and staff told us their views and suggestions were not listened to or acted upon.
Programmes
5/10
!
Per 2022 comprehensive inspection: People told us they had enough to do and enjoyed a variety of activities. People's interests were known to staff. People had access to a range of individual activities... puzzles, sensory items, games.
Points to consider
Not enough staff so residents wait a long time for help and you feel stretched thin all day.
There were not always enough staff available to meet people's needs. Call bell records showed people sometimes had to wait a significant period of time for staff when they needed them.
Managers do not always listen to staff concerns or take action on issues like low staffing.
some staff spoke of their frustration that the concerns they had raised about staffing levels had not resulted in any additional staff being deployed. A third of staff who returned surveys said concerns they raised had not been dealt with.
Some risks like weight loss and repositioning for pressure sores are not followed up, and medication instructions lack clear guidance.
no action had been taken when weight charts demonstrated a person had lost a significant amount of weight. Guidance regarding the administration of 'as required' and variable dose medicines lacked sufficient information.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews