Last updated: 10 February 2026
"Staff feel supported by approachable management, but inconsistent record-keeping for medicines and limited training need attention."
Per 2019 comprehensive inspection: 'Staff did not consistently complete important records such as signatures on medicine administration records, fluid charts or record when people were repositioned.'
Per 2019 comprehensive inspection: 'Staff told us they felt supported by the provider and registered manager.'
Per 2019 comprehensive inspection: 'There were sufficient staff on shift. One staff member told us, "There are always enough staff on every shift to meet people's needs."'
Per 2019 comprehensive inspection: 'Staff received an induction and training and felt they had the skills they needed... Some staff felt more in-depth training would help them develop their skills further in areas such as skin integrity and scenario-based fire drills.'
Per 2019 comprehensive inspection: 'The manager is very approachable, she is always talking with us and the people who live here and checking we are all ok.'
Per 2019 comprehensive inspection: 'People were supported to take part in activities they wanted to, such as indoor sky-diving and mud-buggy riding.'
Staff don't always sign medication sheets or fill in fluid charts fully, and some skin risk plans are missing.
Staff did not consistently complete important records such as signatures on medicine administration records, fluid charts or record when people were repositioned.
Staff get basic induction and training, but need more specialist sessions like on skin care and fire drills.
Some staff felt more in-depth training would help them develop their skills further in areas such as skin integrity and scenario-based fire drills.
Staffing covers shifts okay, but no details on low staff turnover or avoiding agency workers.
There were sufficient staff on shift.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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