Last updated: 10 February 2026
"Staff feel valued in a happy atmosphere with supportive management and stable staffing, but training needs refreshers on infection control and activities lack variety."
We were assured on most infection prevention but somewhat assured on PPE: not all staff wore face coverings appropriately and PPE disposal issues observed.
Per 2018 comprehensive inspection: Support workers described a 'really nice happy atmosphere', felt listened to in supervision and valued through awards and meetings.
The registered manager told us they do not use agency staff and they have enough staff to care for people safely.
The registered manager agreed that refresher training regarding IPC and PPE would be delivered where staff were not always following national guidelines.
Per 2018 comprehensive inspection: Support workers spoke positively about the management team, said 'The manager is very good. She always supports us... Her door is always open' and felt supported.
Per 2018 comprehensive inspection: Activities coordinator visited twice weekly for nail polishing, dominoes, music, singing, dancing, arts and crafts, bingo, church, themed events.
Training covers the basics but staff needed refreshers on infection control since some forgot face coverings in common areas and put drinks on clean trolleys.
not all staff wore face coverings appropriately while in communal spaces... a member of staff put a soft drink can they had been drinking from on the trolley... PPE was not being disposed of in colour coded waste bags
Role lacks variety with just a part-time visiting coordinator doing basic bingo, crafts, singing and games a couple times a week, no specialist or daily creative activities.
An activities coordinator visited the home twice a week... nail polishing, watch telly, foot massage, playing dominoes... word game, singing and dancing and arts and crafts
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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