Last updated: 10 February 2026
"Strong safety practices, training and activities, although no registered manager and reliance on agency staff."
All staff had received safeguarding training; 'Risk assessments were consistent and clear'; medicines 'no recording gaps', secure storage; 'effective system... investigated incidents... identified themes and trends' e.g. falls actions.
'There was a positive culture amongst staff'; 'improved culture within the home'; 'I think we are a good team and we work well together'; 'Staff commented positively on improved teamwork, staff morale and communication'.
'Both staff and people felt that there were enough staff on a day to day basis'; manager acknowledged 'some difficulty in recruiting staff' and used 'regular agency care staff'.
Per 2018 comprehensive inspection: 'The service supported staff to complete nationally recognised vocational qualifications as well as any professional training'; 'regular supervision'; all training 'up to date or booked'.
No registered manager in post but manager approachable, acts on feedback: 'People reported that the management team were approachable and willing to listen'; 'This management are much better and I do feel happy to raise concerns.'
Per 2018 comprehensive inspection: dedicated 'two enhancement leads', volunteer programme, community partnerships (schools, academic visits), gardening club, excursions, art classes, cinema, replicating home environments for dementia.
No permanent manager registered yet.
At the time of inspection, the service did not have a manager registered with CQC. The manager had started the application process to become registered manager.
Relies on regular agency staff because of recruitment problems.
The manager acknowledged there has been some difficulty in recruiting staff, however they had arranged for regular agency care staff to support the home to maintain safe staffing levels.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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