Last updated: 10 February 2026
"Supportive manager, longstanding staff and a familial culture shine through, although activities lack a dedicated coordinator."
Recruitment processes were robust... medicines were managed safely... accidents and incidents were recorded appropriately though two examples lacked clear action records.
We found the service to be very caring and observed a familial atmosphere... 'We're like a big family – the residents and us, the staff.' The staff team worked well together.
We found there were sufficient staff to support people safely... in an unrushed and person-centred way. The staff at St Bonaventures were all longstanding.
Staff received a robust induction... ongoing training in topics such as safeguarding, person centred care and autism awareness. Staff were complimentary about the training offered.
The registered manager was visible within the service and engaged easily with people and the staff team. Staff told us '[Registered manager] is very supportive and will bend over backwards to help'.
People were able to engage in activities... such as the cinema, a visiting circus and a weekly disco... provider owned a caravan in Wales... holidays planned each year.
No dedicated activities coordinator or named specialist programmes, so the role mixes routine care with community outings like cinema trips.
The service incorporated activities into people's lives in a way that was natural and meaningful... tickets of various events such as the cinema, a visiting circus and a weekly disco.
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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