Working at St Bernadettes Nursing Home
25-27 Trinity Road, Scarborough, YO11 2TD
Operated by Complete Care Homes Limited
27 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Exceptional leadership and high staff morale, but staff retention and activities need attention."
Safety & Risk
7/10
✓
2021 IPC inspection: 'We were assured the provider was making sure infection outbreaks can be effectively prevented or managed'; 'using PPE effectively'; older 2019 report confirms 'Medicines were safely... administered'; 'effective safeguarding systems'.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: 'Staff morale was high. They felt listened to and told us the registered manager was approachable'; 'Everything has improved across the board from morale'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'the number of staff on duty was more consistent'; 'sufficient staff were employed to ensure people's needs were met'.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'Staff were up to date with training that the provider deemed as mandatory. Specialist training... catheter care, end of life care and stoma care'; 'staff had access to regular supervisions'.
Management
8/10
✓
Per 2019 comprehensive inspection: 'The recruitment of a new manager had resulted in significant improvement around leadership... People and staff said the registered manager was open, honest and approachable'; staff said manager 'has done an exceptional job'.
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'dedicated activity person'; 'group activities and one to one input... entertainment and activity sessions'; people 'busy doing crosswords, chatting... spending time in the garden'.
Points to consider
Staff numbers are now consistent and enough to meet needs, but nothing said about low agency use or stable long-term team.
Per 2019 comprehensive inspection: 'the number of staff on duty was more consistent'; 'sufficient staff were employed to ensure people's needs were met'.
Activities have improved with a coordinator doing group sessions, one-to-ones and chats, but no specialist programmes to make the role more varied.
Per 2019 comprehensive inspection: 'Improvements had been made to the quality and frequency of activities'; 'The activity person is new... group activities and one to one input'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews