Working at St Benets Court

Staff commented on the new manager and deputy manager's dedication, their caring attitude and said they were very supportive. For example, they said, 'It is so nice to see (the manager) and (the deputy) out of the office and spending time with the residents and talking to them.'

There were sufficient staff to meet people's care needs. For example, people told us staff responded to call bells in a timely manner. Staff told us shifts were often busy but explained how teamwork enabled them to meet people's needs.

Staff training was well-organised, and staff were confident, appreciating the range of training, and how it was delivered. The quality assurance director also provided in-house comprehensive skin care training to meet the different levels of responsibility within the staff group.

The new manager planned to develop activities further... This led to a 'Living with Purpose' programme, which included people making cards for chosen charities... External performers also visited the home, for example singers and musicians, and trips took place.