Last updated: 9 February 2026
"Approachable management and strong training create a positive culture for staff, but medicines safety gaps like errors and poor records hold it back."
Per 2018 comprehensive inspection: "Medicines were not always administered and managed robustly"; dosage errors, antibiotic timing issues, record gaps undetected by audits.
Per 2018 comprehensive inspection: "Staff were very positive about the culture of the home being one of openness and listening to people and staff"; 2021 clinical lead praised staff as 'amazing'.
Per 2018 comprehensive inspection: "Staffing arrangements ensured people's needs were met"; residents said 'Always people around looking after me'.
Per 2018 comprehensive inspection: Staff access to specialist training like dementia awareness, funded apprenticeships via local college links, designated mentor for induction.
Per 2018 comprehensive inspection: "People spoke of an approachable manager, 'Always around to talk about anything you want, very approachable'"; relatives confirmed open door policy.
2021 report: Two activity coordinators facilitated group/individual activities, people actively engaged; per 2018: Varied programme with musicians, crafts, chair aerobics, community links.
Medication errors like unspotted wrong doses, poor antibiotic timing, and missing records show safety processes have gaps.
Medicines were not always administered and managed robustly. For example there was one person who was receiving the correct dose but this was not as entered... Antibiotics were not always being administered in evenly spaced doses... gaps in the administering charts... none of these shortfalls had been identified as part of these audits. Per 2018 comprehensive inspection
Staffing covers needs but is nothing special, with no info on agency use, vacancies, or stable teams for easy workloads.
Staffing arrangements ensured people's needs were met. A staff member said, "There are arrangements to ensure staffing is structured to include staff with the necessary skills and experience." Per 2018 comprehensive inspection
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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