Last updated: 10 February 2026
"Staff feel supported by knowledgeable managers and enjoy the well-managed service, but basic activities without a dedicated coordinator and evening staffing shortages hold it back."
Policies and procedures in relation to safeguarding people continued to be in place and accessible to all staff... Staff demonstrated a good awareness of what actions they needed to take... People's medicines were safely managed... Risk assessments were reviewed and where required updated on a regular basis.
Staff told us they enjoyed working at the service as it was well managed and resourced.
We found that sufficient staff were on duty to meet people's needs. The majority of people felt there were sufficient staff available to meet their needs and that call bells were answered promptly.
Staff had undertaken training which included manual handling, safeguarding, dementia care, infection control and health and safety. Specific training was also in place for qualified nurses working within the service, for example, syringe driver and the Gold Standards Framework.
Staff spoke positively about the support they received from the registered manager. They told us that they were supportive, knowledgeable and always available to offer advice.
Staff arranged and delivered stimulating activities for people... During the inspection a Dementia Awareness' tea party was taking place. This involved people and their family members getting together to have tea and cake whilst having a sing song... themed nights and celebrations were arranged throughout the year.
No dedicated activities coordinator, just basic events like sing-songs and themed nights, so the job is mostly routine personal care.
Staff arranged and delivered stimulating activities for people... a Dementia Awareness' tea party was taking place... themed nights and celebrations were arranged throughout the year.
Only standard training like manual handling and dementia care, no funded qualifications or career development paths.
staff had undertaken training which included manual handling, safeguarding, dementia care, infection control and health and safety. Specific training was also in place for qualified nurses... syringe driver and the Gold Standards Framework
Staffing is adequate but one family said more staff needed in the evenings between 6pm and 8pm.
Another told us that they felt there were sufficient staff during the day but more were needed between 6pm and 8pm.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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