Working at St Augustine's Care Home
Firfield House, Addlestone, KT15 1QR
Operated by Sisters Hospitallers of the Sacred Heart of Jesus CIO
52 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.0/10
Key Finding
"Staff training and supportive culture shine through, but mishandled infection outbreak and weak management oversight put people at risk."
Safety & Risk
3/10
✕
On the first day of the inspection the home was in an outbreak... 10 out of 13 infected staff returned to work sooner than stated in the national guidance... no infection prevention and control (IPC) audits... This put people and staff at risk.
Staff Culture
6/10
✓
Staff told us they felt supported... '[the registered manager and head of care] are so approachable and work hard to make our home a better place.'
Staffing Levels
5/10
!
There were enough staff on duty... However, some relatives and staff told us there had been times when staffing was challenging, and this affected how much attention people got.
Training & Dev
6/10
✓
Staff completed a range of face to face and online training courses. This included... dementia, learning disabilities or person-centred care. Some senior staff recently completed 'train the trainer' courses.
Management
4/10
!
Provider did not always have fully embedded and effective governance systems in place... limited assurance around how the management team maintained an effective oversight of the quality and safety of people's care.
Programmes
5/10
!
People could choose to attend home entertainment and celebrations, partake in games and quizzes, religious activities and services and other events organised in the home.
Points to consider
Infection outbreak mishandled with infected staff back too soon, no handwashing checks, and no cleaning audits risking spread to you and residents.
staff rosters we viewed showed 10 out of 13 infected staff returned to work sooner than stated in the national guidance. The provider did not carry out formal observations of staff adherence to proper hand washing techniques... There were no infection prevention and control (IPC) audits
Staffing tight at times so less time to give residents proper attention.
some relatives and staff told us there had been times when staffing was challenging, and this affected how much attention people got and how staff were able to ensure people could always access support
Managers lack strong oversight with patchy care records not always up to date on needs and risks.
not all risk assessments records were fully up to date or included in people's care plans... limited assurance around how the management team maintained an effective oversight
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews