Last updated: 9 February 2026
"Staff feel supported by the manager with good training and teamwork, but rely on block-booked agency staff and basic activities."
Per 2022 inspection: 'We were assured the service was following appropriate infection prevention and control procedures to keep people safe.' Per 2020: 'Medicines including controlled drugs were stored securely... Medicine audits were carried out... Training records confirmed that staff... had been assessed as competent.'
Per 2020 comprehensive inspection: 'Staff enjoyed working at the home and said they received good support from the registered manager.'
Per 2022 inspection: 'there had always been enough staff to meet people's needs throughout the pandemic. They block booked agency staff that only worked at St Aubyn's.' Per 2020: 'there was always enough staff on duty.'
Per 2020 comprehensive inspection: 'Training records confirmed that staff had completed training... including... dementia awareness... Nursing staff had completed training in clinical areas... "I asked for refresher training on venepuncture and the registered manager has arranged this for me."'
Per 2020 comprehensive inspection: 'Staff spoke positively about the registered manager... "The registered manager listens to what I have to say. She has an open-door policy and I feel I am well supported. Team work and communication is really good."'
Per 2020 comprehensive inspection: 'Activities included reminiscence, arts and crafts, skittles, music and sing a long, armchair exercise and visiting entertainers such as singers and pet therapists.'
Staffing is adequate but they use block-booked agency staff even if dedicated to the home.
They block booked agency staff that only worked at St Aubyn's.
Activities are regular with a coordinator but basic like arts, crafts, music and pet therapy, nothing more innovative.
Activities included reminiscence, arts and crafts, skittles, music and sing a long, armchair exercise and visiting entertainers such as singers and pet therapists.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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