Last updated: 10 February 2026
"Staff feel supported with a positive team culture and regular supervisions, although staffing is thinner on weekends."
People were supported safely and protected from harm. The management of medicines was safe. Incidents and accidents were managed effectively; lessons were learned to prevent future risks. Per 2019 comprehensive inspection.
The service had a positive culture that was open and inclusive. Staff told us they felt supported by the manager, and they were comfortable raising any concerns. 'We all support each other. I think we have a good team.' Per 2019 comprehensive inspection.
There were enough staff to meet people's needs... Comments included... 'Through the week (there is enough staff), but its thin on the weekend.' Per 2019 comprehensive inspection.
Staff training was provided which ensured they had enough knowledge to support people and fulfil their role effectively. We saw evidence staff members had received individual supervisions and annual appraisals. Per 2019 comprehensive inspection.
Staff told us they were supported by the management team. One staff member told us, 'We have regular supervisions. If there is anything you want to ask you can.' Per 2019 comprehensive inspection.
Staff told us about a project called 'oomph' which encouraged people to become active. Staff put on music and we observed people dancing with staff. The provider had recently introduced a 'Jolly trolley' which provided games. Per 2019 comprehensive inspection.
Staffing is adequate during the week but thin on weekends, so you might get busier shifts then.
People provided mixed views on staffing levels. Comments included... 'Through the week (there is enough staff), but its thin on the weekend.' Per 2019 comprehensive inspection.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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