Last updated: 10 February 2026
"Enough staff around the clock and supportive managers, but safety hazards like faulty fire doors and weak oversight hold it back."
half a dozen of the service's fire resistance doors did not always close properly into their frames when released or were propped open with a door wedge or chair... many [radiators] were not, and a number had either covers that were damaged... several trip hazards in doorways.
A member of staff said, “I enjoy working here and we’re supported by the managers.” Another added, “Anytime I need anything, the managers are around to help us.”
Managers and staff told us there were enough people employed to meet people’s needs. Staffing levels were consistent across the whole week, including weekends. There were 3 staff on shift every day and 2 staff during the night.
Training records showed that staff received ongoing training that was appropriate for their role. This included the Care Certificate... dementia awareness which everyone residing at the care home was living with. All the training staff were provided were refreshed at regular intervals.
The registered manager acknowledged that some of the issues we identified as part of this assessment were areas, they should have picked up themselves as part of their regular monitoring checks... The provider's governance framework did not always ensure they continuously learnt and improved. Their approach was found to be a rather ‘tick-box’ exercise.
Records maintained about activities and events at the service, showed staff actively supported people to meet their specific needs by arranging dedicated events and occasions to openly celebrate these in an inclusive way.
The manager's checks missed safety issues like faulty fire doors and uncovered radiators, so oversight lacks sharpness.
these audits had also failed to identify and/or take action to ensure all the care home radiators had been risk assessed and/or suitably covered... The provider failed to identify these issues despite conducting regular health and safety checks of the premises.
Fire doors propped open, uncovered radiators, and trip hazards mean you have to stay extra vigilant to prevent accidents.
half a dozen fire-resistant doors we tested at random did not close properly into their frames when released and several other doors had been propped open with door wedges or chairs... several trip hazards in doorways leading from the kitchen and dining room to the rear garden.
Only basic cultural events now and then, no regular activities or coordinator, so the job is mostly routine care tasks.
Records maintained about activities and events at the service, showed staff actively supported people to meet their specific needs by arranging dedicated events and occasions to openly celebrate these in an inclusive way.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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