Last updated: 9 February 2026
"Staff feel supported by the new approachable manager with stable staffing, but safety issues around medicines storage and inconsistent PPE use hold it back."
Medicines were not consistently stored safely; not all staff wore their face coverings correctly and one member of staff was unsure of the order in which to put on their PPE
Staff told us they felt supported and listened to and spoke positively of the changes introduced by the new manager and the provider
There were currently no staff vacancies and staff told us they were happy with the staffing levels
Staff had received training in how to protect people from the spread of infection, but not all staff consistently followed the correct guidance with regard to the wearing and disposal of PPE
Staff spoke positively of the impact the new manager and provider had on the service; 'I definitely think the new manager is amazing, she is so much more approachable'
Per 2019 comprehensive inspection: activities co-ordinator organised choir, planned group activities twice a day, one-to-one chats, community access, volunteers
Some safety issues with medication storage and PPE use not always done right
Medicines were not consistently stored safely. On arrival at the service we noted both medication trolleys had been left in communal areas... not all staff wore their face coverings correctly
Only standard training with gaps as some staff didn't follow infection control guidance properly
Staff had received training in how to protect people from the spread of infection, but not all staff consistently followed the correct guidance with regard to the wearing and disposal of PPE
Manager in post but not yet registered with the regulator
The service had a manager who was not currently registered with the Care Quality Commission
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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