Working at St Ann's Lodge 2
3 Lyndhurst Drive, New Malden, KT3 5LL
Operated by St Ann's Limited
6 bedsResidential homesHomecare agenciesSupported living
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"People kept safe from abuse with risks well managed, consistent staffing and good team communication, although basic activities lack specialist programmes."
Safety & Risk
8/10
✓
People were protected from risk of abuse. Risks to people were managed well. Managers told us there had been no safeguarding concerns raised by, and about, people in the last 12 months.
Staff Culture
7/10
✓
A staff member said, “[...] communication is good between all the staff. We have good conversations and we work together and learn from each other.”
Staffing Levels
7/10
✓
People received care and support from a regular and consistent staff team. A staff member said, “We have enough staff here. We have enough time to do all our work.”
Training & Dev
6/10
✓
Staff were provided with relevant and regular training to help them meet people’s needs. They were supported to continuously learn and improve in their roles through spot checks, supervision and appraisal.
Management
6/10
✓
They were well supported by managers to continuously improve and develop in their role.
Programmes
5/10
!
People undertook a wide range of activities of their choice, at home and in the community. A relative told us, “[Family member] gets taken out and goes to discos and such like.”
Points to consider
Basic outings like discos and community activities, no coordinator or specialist programmes to add variety beyond routine care.
“[Family member] gets taken out and goes to discos and such like.”
Regular training and supervisions available, but no specialist courses or funded qualifications mentioned.
Staff were provided with relevant and regular training to help them meet people’s needs.
Managers support development, but limited recent details on accessibility or acting on staff feedback.
We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews