Last updated: 9 February 2026
"Supportive managers and a positive culture where staff feel valued, but routine activities and basic training hold it back."
Risks to people were managed well. Medicines administration arrangements had been improved and people received their medicines as prescribed. The provider was no longer in breach of regulation.
Staff were valued and supported and the provider promoted a fair and inclusive workplace. A staff member told us, “It’s very nice here and 100 per cent supported by the managers. That is the most important reason I work here.”
There were enough staff to support people and meet their individual needs. A staff member said, “I think there is enough staff here. I have enough time to do my work.”
Staff undertook relevant training to meet people’s needs. Staff received regular supervision to continuously learn, develop and improve their working practices.
An experienced and knowledgeable senior staff team managed the service. Staff said senior staff managed the service well. A staff member told us, “The managers are brilliant. They are really supportive.”
There were enough staff to support people to take part in activities that were important to them. A relative told us, “[Family member] goes disco, swimming and other things as well. He has a very busy life.”
Staff say there are enough on shift to do the work and activities without rushing, but no long-term team stability or extra staff for unhurried care mentioned.
A staff member said, “I think there is enough staff here. I have enough time to do my work. There are plenty of staff to do activities and take people to appointments.”
Only standard training to do the job safely plus regular manager check-ins, no specialist courses or funded qualifications.
Staff received relevant training and supervision to support them in their roles.
No activities coordinator or special programmes, so the role is routine care plus usual outings like discos and swimming.
A relative told us, “[Family member] goes disco, swimming and other things as well. He has a very busy life. That was his routine before he went there and this has been continued and maintained for him.”
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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