Last updated: 10 February 2026
"Strong leadership and a positive family culture where staff feel valued and proud, although staffing gets busy at times and training is mostly standard."
The provider had effective safeguarding systems in place and all staff had a good understanding... People received their medicines safely and on time. We were assured that the provider was using PPE effectively and safely (Feb 2020 and Oct 2020 reports).
Staff were proud to work at St Anne's Residential Home... 'The owners and managers see residents as a family' another said, 'We are all one big family.' Staff morale was high (Feb 2020 report).
Staffing levels had been increased since the last inspection. There were enough staff to meet people's needs. Staff and people were positive about the staffing levels (Feb 2020 report).
There were systems in place to monitor training to ensure this was regularly refreshed so staff were kept up to date with best practice. Training methods included online, face to face training and competency assessments (Feb 2020 report).
People lived in a home which was well led by a registered manager who was enthusiastic and passionate about providing good quality care. Staff felt respected, valued and supported (Feb 2020 report).
People had access to a range of meaningful activities... entertainers who visited the home, outings and the local children's nursery who visited, as well as partaking in games and craft activities (Feb 2020 report).
Staffing is enough to get by but staff get busy at times so it takes longer to answer call bells.
Staff respond as quickly as they can, at times they are very busy, so it does take longer." (Feb 2020 report)
Only standard training like inductions and online modules, no specialist courses or funded qualifications.
New staff completed an induction and worked alongside more experienced staff... Staff new to care completed the Care Certificate... Training methods included online, face to face training and competency assessments." (Feb 2020 report)
Some regular activities like outings, entertainers and crafts but no dedicated coordinator or special creative programmes.
There was a monthly activity calendar... They particularly liked the entertainers who visited the home, outings and the local children's nursery who visited, as well as partaking in games and craft activities." (Feb 2020 report)
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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