Working at St Annes Residential Care Home
92 Mill Road, Burgess Hill, RH15 8EL
Operated by St Annes Care Ltd
19 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive leadership, stable staffing and positive culture, but gaps in safety records for pressure care and medicines need attention."
Safety & Risk
6/10
✓
Some documentation around pressure care and medicines required improving, but the registered manager was receptive to all feedback and implemented additional measures immediately.
Staff Culture
7/10
✓
Staff felt supported and spoke of improvements in the culture and atmosphere since new management had taken over. Staff spoke positively about St Annes... being a good place to work.
Staffing Levels
7/10
✓
We observed enough staff during our inspection to support people safely. Staff told us they had enough time to carry out their duties, there was a calm atmosphere, and people were not rushed. The provider had a robust recruitment policy.
Training & Dev
6/10
✓
Staff received regular training and 1:1 supervision to support them in their role. New staff undertook a robust induction, they told us, 'We had a 6 week-long induction...'
Management
7/10
✓
The registered manager was open, transparent and had a clear passion about continually driving improvement at the home. Staff felt supported by the registered manager... open-door policy.
Programmes
6/10
✓
People were encouraged to take part in a variety of different activities, which we observed them enjoying... The activities co-ordinators worked closely with people.
Points to consider
Just standard training like safeguarding and supervisions, no specialist courses or funded qualifications for career growth.
Staff received regular training and 1:1 supervision to support them in their role. Staff had completed training in safeguarding... infection control... Mental Capacity Act 2005 (MCA).
Varied everyday activities with a coordinator but no specialist programmes or creative innovations to make the job more interesting.
People were encouraged to take part in a variety of different activities... The activities co-ordinators worked closely with people to address any accessibility difficulties.
Gaps in recording repositioning for pressure sores and reasons for giving as-needed medications.
the detail in documenting this was not consistent... had not consistently been added to the additional PRN protocol sheet, meaning the reason for giving and effectiveness was not always possible to determine.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews