Working at St Anne's Nursing Home
60 Durham Road, London, N7 7DL
Operated by Blackberry Hill Limited
65 bedsNursing homesResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"A stable long-term staff team ensures continuity of care alongside engaging school activities, but managers missed safeguarding issues until whistleblowing and training is incomplete."
Safety & Risk
6/10
✓
People who used the service now received their medicines safely. This had improved since a medication error had occurred in late September 2021 when a person had been administered an 'as required' medicine inappropriately
Staff Culture
6/10
✓
There was increasing confidence amongst staff we spoke with that improvements were being made. There was a mixture of views about a culture of good communication and continuous improvement and learning within the service, although most told us they felt that management overall was more accessible and approachable
Staffing Levels
7/10
✓
The service had a predominantly long-term staff team who were very familiar with people using the service. This was beneficial for the people living at the home as staff knew them and their families and this helped to ensure continuity of care
Training & Dev
5/10
!
The provider was, at the time of this inspection, focusing on improvement with compliance of the staff team with completing mandatory training. Information that was provided showed that mandatory training completion was showing steady improvement
Management
4/10
!
the provider's internal monitoring processes had not identified some safeguarding issues, along with other day to day management issues until whistleblowing concerns, initially around a medicine error, had been reported to the local authority in early October 2021
Programmes
6/10
✓
Per 2019 comprehensive inspection: The home had a long standing arrangement with a local secondary school. During our inspection we saw students visiting as part of a programme called 'Bridging the gap' which involved students visiting each month to spend time with people
Points to consider
Managers missed some abuse concerns and a meds mistake until staff blew the whistle to the council
the provider's internal monitoring processes had not identified this until whistleblowing concerns had been reported to the local authority in early October 2021
Mandatory training is not fully up to date for all staff, though getting better
focusing on improvement with compliance of the staff team with completing mandatory training. Information that was provided showed that mandatory training completion was showing steady improvement
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews