Last updated: 10 February 2026
"Approachable management and supportive staff culture, although some mandatory training has recently expired."
People were safe living at this service and staff knew how to protect people from harm. A range of risk assessments were used to lower risks to people both in the home and in the community.
Support workers felt very well supported through formal supervision, appraisal and team meetings. One staff member said, '[Registered manager] is always concerned about staff and how we are feeling.'
There were sufficient numbers of staff to meet people's needs and this was monitored on a daily basis to manage people in crisis.
We saw some certificates had only recently expired and the registered manager was taking action to address this.
Staff told us they felt comfortable talking to the registered manager. One staff member said, '[Registered manager] is approachable at any time. I can go to her with anything. 100% they listen to me.'
Some people were participating in a weekly walking group. People were also supported to go on holiday, watch sporting events, go to theme parks and a planned trip to the zoo.
Some mandatory training like medication training has recently expired.
Medication training for staff had recently expired, although we saw the registered manager was aware of this and was taking action.
Staff numbers are enough to meet needs, but no details on low agency use or strong team retention.
There were sufficient numbers of staff to meet people's needs and this was monitored on a daily basis.
Activities are regular group outings and events, but no specialist programmes or coordinator mentioned.
People were also supported to go on holiday, watch sporting events, go to theme parks and a planned trip to the zoo. People were looking forward to an upcoming pool tournament within the home.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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