Working at St Anne's Home - London

People were kept safe from the risk of harm or abuse... Improvements had been made in the management of medicines. Accidents and incidents were recorded and lessons learnt from these shared with staff.

The provider promoted a positive culture which was open, inclusive and empowering. Staff spoke positively about the management... 'As managers, we try to stay close with the staff. There is quite a good closeness and an atmosphere of strong support.'

There were enough staff on duty to meet people's needs. People, a relative and records confirmed this. We observed nobody had to wait long for staff assistance. Staff told us there were enough staff on duty to meet people's needs and for staff to take breaks.

The registered manager told us they ensured staff were aware of their roles through induction training and follow up to training, staff meetings, supervision, training and appraisals.

Staff spoke positively about the management of the service. A staff member told us, '[Registered manager] is admirable, manages the home well with a good heart. [They are] very approachable, always ready to listen and will not judge you.'