Working at St Annes' Community Services - Thornhill Road

Recruitment procedures were thorough and robust, with clear evidence of the pre-employment checks which had been carried out. One support worker told us they had worked at the service for two years.

They had completed all of the required training and were being registered to undertake a nationally recognised vocational training. Staff had received periodic one to one support sessions and an annual appraisal.

Leisure diaries had been introduced to show how people spent their leisure time. For example, people had accessed 'rebound' which involved trampolining. Other activities included spa and hydro-pool sessions, and boat trips.