Working at St Anne's Community Services - Smithies Moor Lane

No permanent manager on site with lots of changes leaving staff without steady leadership and support.

The registered manager for the service worked at another home for the provider, a supporting manager had started working at the home, but the provider could not demonstrate that there had been continuous leadership oversight since our last inspection. There had been a number of managerial changes at the service.

Staff training not fully up to date and many missing supervisions.

Not all staff were up to date with training for their role and not all staff had received supervision in line with the provider’s policy.

No real activities programme so days are mostly routine care with staff picking basic outings.

People did not have activity plans which meant they did not have the opportunity to engage in activities that met their needs and aspirations.