Working at St Anne's Community Services - Oxfield Court

Systems were in place to identify and reduce the risks to people living in the home. People's care plans included detailed and informative risk assessments. Medicines were stored and administered safely, and medicine competency checks had been undertaken.

Staff spoke consistently about the service being a good place to work. One said, 'This is the best place I've worked, and I've worked in care a long time.' Another said, 'It is a good place to work. We get a lot of compliments from family. We all work as a team. We all help each other.'

Staff told us there was not a high turnover of staff and said, 'Most people have been here a long time. We don't use agency which is good as people need continuity.'

The provider had their own training department which organised training for staff in mandatory subjects and we were provided with evidence to show all staff training was up to date. Due to the complex health needs of people supported, additional specialist training was provided to staff.

Staff at the home had obtained funding from the Clinical Commissioning Group to set up an end of life tool called 'Doing it my Way'. This has been recognised at a number of awards including being a regional finalist in 'The Great British Care Awards' and were highly commended at the Royal College of Nursing awards.