Working at St Anne's Community Services - Norfolk Road
28 Norfolk Road, Harrogate, HG2 8DA
Operated by St Anne's Community Services
4 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Fantastic leadership and positive culture with good staffing and training, although activities and programmes are weaker."
Safety & Risk
8/10
✓
Effective safeguarding systems, risks 'extremely well managed' proactively without restrictions; MCA/DoLS compliant; staff confident in reporting.
Staff Culture
8/10
✓
'There was a positive culture'; relatives: 'A wonderful team. The staff are always cheery, always happy'; staff confident raising concerns.
Staffing Levels
7/10
✓
Staff told us 'there were enough staff and they felt very supported'; 'regular team of familiar staff', calm unhurried support observed.
Training & Dev
7/10
✓
Staff completed training on positive behavioural support, communication systems, learning disability/autism; per 2018: regular supervisions, appraisals, extra training opportunities.
Management
8/10
✓
Staff confirmed '[Registered Manager] is a fantastic leader' with 'open door policy'; relatives and staff praised approachability and support.
Programmes
6/10
✓
People accessed community activities like football club membership, church, horse-racing, holidays; per 2018: weekly activity plans, voluntary work, classes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews