Last updated: 9 February 2026
"Staff feel supported by managers with a strong team culture and low turnover, but a lack of structured activities programme and specialist training hold it back."
Medicines systems were organised, and people were receiving their medicines when they should... stocks tallied with their medicine counts.
The deputy manager spoke highly of staff... 'We have such a good staff, everyone looks after each other here. They really do. They all gel together really well.'
Staff turnover was low, which meant they had worked at the service for a long time.
Staff completed training in a range of different areas to ensure they had the right skills, knowledge and experience.
Staff told us they felt supported by the registered manager and deputy manager.
People were supported to take part in activities that were important to them and were encouraged to maintain relationships with family and friends.
No activities coordinator or structured programme, so the role is mostly routine care and promoting independence like cooking own meals.
Wherever possible, people prepared their own meals and were provided with facilities which promoted their independent living skills.
Only standard training, no specialist mental health courses or funded qualifications beyond flexibility for one staff member.
There was a lack of recorded evidence to show how the service was using the most up to date best mental health practice to improve care.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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