Working at St Anne's Community Services - Foxview

Staff understood how to protect people from abuse. Risk was safely managed within the service. However, we noted that the audit system had not identified all shortfalls for example keys on Medication administration record (MAR) charts not being in place and care notes not being recorded clearly.

Staff told us they found the culture supportive, and said both the registered manager and the wider support teams operated in a supportive way. They said they were proud of the quality of care people received.

The provider's training records showed staff completed a broad range of training when they started work, and this was refreshed where applicable to keep their knowledge up to date. Staff had recently undertaken the Oliver McGowan training and had found this useful to their role.

Staff members and the management team shared a vision of continuous improvement; they responded positively to feedback and identified areas for improvement. Staff told us they found the culture supportive, and said both the registered manager and the wider support teams operated in a supportive way.