Last updated: 10 February 2026
"Staff enjoy a supportive culture with good training and management, but a lack of activities programmes and medication audit shortfalls hold it back."
Staff understood how to protect people from abuse. Risk was safely managed within the service. However, we noted that the audit system had not identified all shortfalls for example keys on Medication administration record (MAR) charts not being in place and care notes not being recorded clearly.
Staff told us they found the culture supportive, and said both the registered manager and the wider support teams operated in a supportive way. They said they were proud of the quality of care people received.
There were enough staff deployed to ensure people's needs were met. Most staff said they felt there were enough staff available to provide care and support safely.
The provider's training records showed staff completed a broad range of training when they started work, and this was refreshed where applicable to keep their knowledge up to date. Staff had recently undertaken the Oliver McGowan training and had found this useful to their role.
Staff members and the management team shared a vision of continuous improvement; they responded positively to feedback and identified areas for improvement. Staff told us they found the culture supportive, and said both the registered manager and the wider support teams operated in a supportive way.
No activities, engagement programmes, creative approaches, or distinctive enrichment beyond routine personal care mentioned in the report.
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement or creative approaches mentioned in the report.
Staffing is adequate but nothing special, with enough staff to meet needs safely but no details on retention or low agency use.
There were enough staff deployed to ensure people's needs were met. Most staff said they felt there were enough staff available to provide care and support safely.
Medication audits missed some errors like missing keys on charts and unclear notes.
we noted that the audit system had not identified all shortfalls for example keys on Medication administration record (MAR) charts not being in place and care notes not being recorded clearly. This was discussed with the registered manager who actioned immediately.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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