Working at St Anne's Community Services - Daleholme

Staff told us they were comfortable raising any concerns... 'We get all the support we need' and 'You can go to [registered manger] with anything.' The registered manager told us, 'We [registered manager and staff] all work well together.'

There were enough staff on duty to meet the needs of people. Family members told us, 'Good continuity of staff' and 'The staffing is very consistent.' The provider had an effective recruitment and selection procedure.

Staff were appropriately trained and their training was up to date. New staff completed an induction to the service. They were supported in their role and received regular supervisions and an annual appraisal.

People lived full and active lives and were supported to take part in activities that were relevant and of interest to them. These included educational and voluntary opportunities... strong links with... cafés, charity shops, arts and crafts groups.