Last updated: 9 February 2026
"Strong leadership, consistent staffing and well-managed safety, but standard training and activities lack specialist programmes."
The service was safe and risks were well managed. The provider learned from previous accidents and incidents to reduce future risks. The registered manager understood their responsibilities about safeguarding and staff had been appropriately trained. Arrangements were in place for the safe administration of medicines.
Staff told us they were comfortable raising any concerns... 'We get all the support we need' and 'You can go to [registered manger] with anything.' The registered manager told us, 'We [registered manager and staff] all work well together.'
There were enough staff on duty to meet the needs of people. Family members told us, 'Good continuity of staff' and 'The staffing is very consistent.' The provider had an effective recruitment and selection procedure.
Staff were appropriately trained and their training was up to date. New staff completed an induction to the service. They were supported in their role and received regular supervisions and an annual appraisal.
Staff told us they were comfortable raising any concerns and the registered manager was approachable. Comments included, 'You can go to [registered manger] with anything.' A social care professional told us, 'They have consistent staff and a very strong leader.'
People lived full and active lives and were supported to take part in activities that were relevant and of interest to them. These included educational and voluntary opportunities... strong links with... cafés, charity shops, arts and crafts groups.
Staff get standard training, inductions and supervisions, but no specialist courses or funded qualifications.
Staff were appropriately trained and their training was up to date. New staff completed an induction to the service. They were supported in their role and received regular supervisions and an annual appraisal.
Activities include arts, crafts, volunteering and community outings, but no specialist programmes or coordinator mentioned.
People lived full and active lives and were supported to take part in activities that were relevant and of interest to them. These included educational and voluntary opportunities... strong links with the local community. These included, cafés, charity shops, arts and crafts groups and other activity groups.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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