Last updated: 10 February 2026
"Strong leadership motivates staff in a family-like culture with safe practices, but unclear staff retention and basic training hold it back."
People were safe using the service. There were enough, safely recruited staff and risks were well assessed and managed. People received medicines when they needed them.
There was a relaxed and homely atmosphere in the service. Staff regularly referred to the culture of the service as being, 'Like a family.'
There were enough staff on duty at any time to provide safe, person-centred care.
Training programmes for staff remained good, with robust systems in place to ensure training was completed and refreshed in line with the provider's policies.
The manager had a clear vision for how the service would be run, and staff supported this. Staff said they were well motivated and enjoyed working at the service.
People were supported to take part in a range of meaningful activities at the home and in the community. These included trips and holidays with people who shared similar interests.
Enough staff to keep care safe and person-centred, but no details on team stability or agency use.
There were enough staff on duty at any time to provide safe, person-centred care.
Solid training programme with refreshes, but no specialist courses or funded qualifications mentioned.
Training programmes for staff remained good, with robust systems in place to ensure training was completed and refreshed in line with the provider's policies.
Varied activities like trips and holidays, but no dedicated coordinator or innovative programmes.
People were supported to take part in a range of meaningful activities at the home and in the community. These included trips and holidays with people who shared similar interests.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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