Last updated: 10 February 2026
"Staff feel valued in a positive culture with supportive management, but reliance on agency staff due to vacancies affects stability."
Medicines were managed safely... We identified guidance for staff on how to administer one 'as needed' (PRN) medicines was not fully recorded.
Staff spoke positively and with pride about working at the service. Comments we received included: 'I absolutely love my job' and 'It's the people and the good team that make this such a good job.'
There continued to be a reliance on agency staff due to vacancies and recent changes in people's support needs.
Staff told us that they received regular mandatory training and could request additional training if required. Staff had regular supervisions and an annual appraisal.
Staff said the registered manager was very approachable and always in the service so they knew of important issues that affected people. They said they were well-supported.
Each person had a weekly activity plan and were supported to do a range of activities within the home and in the local community. This included voluntary work, activity at day centres, classes and visiting places of interest.
Enough staff to cover shifts but vacancies mean they rely on agency workers, which can make things less stable.
There continued to be a reliance on agency staff due to vacancies and recent changes in people's support needs.
Only standard mandatory training and supervisions, no specialist courses or funded qualifications.
Staff told us that they received regular mandatory training and could request additional training if required.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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