Last updated: 9 February 2026
"Staff feel supported in a positive culture with enough staff available, but medicines management errors and unreliable governance need attention."
People were supported to receive their medicines in a way that was not always safe. Appropriate systems for administering prescribed topical creams and as required medicines were not in place.
There was a positive and open culture at the service. Staff felt well supported by the management team who worked at the service. A member of staff said, 'The manager and deputy are brilliant, and we have a great staff team.'
The provider ensured there were sufficient numbers of suitable staff. People told us there was always enough staff available to support them when they were at home and in the community.
The provider did not have a fully supported management structure. Governance systems were not always reliable.
People were encouraged to live as full a life as possible in relation to social activities and accessing the community. However, opportunities within the service were less so and routines were sometimes not person centred.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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