Working at St Anne's Community Services - Boroughbridge Road

People and staff spoke positively about the management team and we found a positive person-centred culture within the service. Staff spoke positively about working at the service and were proud of the work they did.

There were enough staff to ensure people were kept safe and were supported positively to access the community. Rota's showed shifts were appropriately covered and staff told us there were always enough staff.

Safeguarding policies were in place and staff had received training in safeguarding vulnerable adults. People were supported through positive behaviour support techniques and staff had received appropriate training.

Staff said they felt well supported and able to suggest improvements to how the service operated. They told us their suggestions were acted on. Staff undertook regular supervision, appraisal and attended staff meetings where they could air their views.

Per 2018 comprehensive inspection: There were individual activity plans in place for each person based on their preferences and needs. A range of personalised activities were available to people within and outside the home. These included, trips to local places of interest, shopping, activity clubs, crafts and baking.