Last updated: 9 February 2026
"Staff feel well supported and proud with enough staff and strong safety learning, but training lacks career development and activities rely on staff without a coordinator."
Systems were in place to support learning when things went wrong. Incidents and accidents were recorded, reviewed and monitored to ensure learning took place. For example, we saw evidence that falls care plans were amended and environmental adaptions were put in place.
People and staff spoke positively about the management team and we found a positive person-centred culture within the service. Staff spoke positively about working at the service and were proud of the work they did.
There were enough staff to ensure people were kept safe and were supported positively to access the community. Rota's showed shifts were appropriately covered and staff told us there were always enough staff.
Safeguarding policies were in place and staff had received training in safeguarding vulnerable adults. People were supported through positive behaviour support techniques and staff had received appropriate training.
Staff said they felt well supported and able to suggest improvements to how the service operated. They told us their suggestions were acted on. Staff undertook regular supervision, appraisal and attended staff meetings where they could air their views.
Per 2018 comprehensive inspection: There were individual activity plans in place for each person based on their preferences and needs. A range of personalised activities were available to people within and outside the home. These included, trips to local places of interest, shopping, activity clubs, crafts and baking.
Training covers basics like safeguarding and behaviour support but no funded qualifications or career development paths.
Staff had received training in safeguarding vulnerable adults... People were supported through positive behaviour support techniques and staff had received appropriate training.
No dedicated activities coordinator or special programmes, just staff-led trips, crafts, baking and clubs.
Per 2018 comprehensive inspection: trips to local places of interest, shopping, activity clubs, crafts and baking.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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