Working at St Anne's Community Services - Astbury
9-9a Astbury, Middlesbrough, TS8 9XT
Operated by St Anne's Community Services
8 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel very supported by management and the team has a strong positive culture, but activities lack specialist programmes and training is basic."
Safety & Risk
8/10
✓
Risks were well managed. Accidents and incidents were appropriately recorded and analysed. Changes were made to reduce the risk of them reoccurring.
Staff Culture
8/10
✓
The registered manager told us, 'I've got a good team. They go above and beyond.' Staff told us the management team were very supportive.
Staffing Levels
6/10
✓
Staffing levels varied depending on people's individual needs. Family members told us, 'No qualms with the staff' and 'They [staff] are marvellous.'
Training & Dev
6/10
✓
New staff completed an induction to the service and an individual training plan was put in place. Staff were supported in their role and received regular supervisions and an annual appraisal.
Management
8/10
✓
Staff told us they were comfortable raising any concerns and the management team were very supportive. A staff member told us, 'The support I get from [management team] is second to none.'
Programmes
5/10
!
People lived full and active lives. They were supported to take part in activities that were relevant and of interest to them. These included accessing day services.
Points to consider
No activities coordinator or specialist programmes, just support for external day services and basic community events, so the role lacks variety.
People were supported to take part in activities that were relevant and of interest to them. These included accessing day services.
Staff numbers match residents' needs with good recruitment, but no details on stable long-serving team or agency use.
Staffing levels varied depending on people's individual needs.
Only standard induction, supervisions, and appraisals with some extra training, no specialist courses or funded qualifications.
New staff completed an induction to the service and an individual training plan was put in place. Staff received regular supervisions and an annual appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews