Working at St Annes Care Home
1-4 Rockcliffe, Whitley Bay, NE26 2BG
Operated by Ascot Care (St Anne's) Ltd
40 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel well supported in a positive culture with stable staffing and innovative activities, although training refreshers are not always up to date and falls prevention needs more creativity."
Safety & Risk
7/10
✓
Medicines administration was safe. Records were clear and auditing had been improved recently. People were kept safe from the risk of abuse.
Staff Culture
7/10
✓
Staff felt well supported and able to speak up if they had concerns. The atmosphere was relaxed and calm. Staff worked well together.
Staffing Levels
7/10
✓
There were sufficient staff to keep people safe. The provider had reduced reliance on agency staff significantly, meaning people had started to received a greater continuity and consistency of care.
Training & Dev
4/10
!
Staff had received safeguarding training. This had not always been refreshed in line with the provider's policies.
Management
7/10
✓
The registered manager demonstrated a strong understanding of the service and people who used it. Staff felt well supported and able to speak up if they had concerns.
Programmes
7/10
✓
Per 2020 comprehensive inspection: A reminiscence interactive therapy activity (RITA) scheme had been introduced with successful outcomes such as a reduction of agitation and a reduction of falls.
Points to consider
Refresher training for safeguarding and other topics is not always up to date.
Staff had received safeguarding training. This had not always been refreshed in line with the provider's policies.
Falls are still an issue and they need more creative ways to prevent them.
The provider needed to try more innovative and creative work to try and reduce the risk of falls.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews