Last updated: 9 February 2026
"Staff feel valued and supported by helpful managers with strong infection control, but adequate staffing without high retention and standard training hold it back."
We were assured this service met good infection prevention and control guidelines.
Per 2020 comprehensive inspection: Staff felt valued and supported and told us they enjoyed working at the service.
Per 2020 comprehensive inspection: There were enough numbers of staff to meet people's needs and to ensure their safety.
Per 2020 comprehensive inspection: The provider made sure staff had a range of appropriate training, supervision and support to carry out their role effectively.
Per 2020 comprehensive inspection: People described them as helpful and approachable. Staff felt the service had improved and it was well managed.
Per 2020 comprehensive inspection: People had access to a wide range of organised activities and entertainments and links with local community groups enhanced people's lives.
Staffing is adequate with enough staff to meet needs, but no details on low agency use or high staff retention.
There were enough numbers of staff to meet people's needs and to ensure their safety.
Only standard training and induction provided, no specialist courses or funded qualifications mentioned.
The provider made sure staff had a range of appropriate training, supervision and support
Activities offer a regular varied programme with a coordinator and community links, but no specialist or innovative approaches.
People had access to a wide range of organised activities and entertainments and links with local community groups
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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