Last updated: 9 February 2026
"Strong leadership, positive staff culture and good training, but staff retention and activities coordination need improvement."
People were cared for safely. Staff had a good understanding of safeguarding. Systems were in place for people to receive their medicines in a safe way. A system was in place to record and monitor incidents.
A staff member said, 'I love working here, I wish I'd done this sort of job years ago.' Another staff member told us, 'I've worked here for years, I love it. We work as a team.'
There were enough staff to support people. Staffing levels were flexible and were determined by the number of people using the service and their needs.
Staff members received training to give them knowledge about people's conditions and help maintain their skills. One staff member told us, 'There are loads of training opportunities...' Staff received regular supervision and appraisal.
Strong, committed leadership put people at the centre of service provision. People and staff were positive about the management of the service and felt valued and respected.
People all went out and spent time in the community. They all enjoyed a range of activities. These included, karaoke, baking, meals out, horse riding, crazy golf, swimming, visiting the local beach, skating, shopping, going to the theatre.
Staffing levels are enough and flexible for needs, but no details on staff staying long-term or very low workloads.
There were enough staff to support people. A staff member said, 'I think there are enough staff, staffing levels are flexible and can accommodate if some people want to go out and others want to stay at home.'
Varied outings and hobbies like horse riding, swimming and festivals keep things interesting, but no dedicated activities coordinator or specialist programmes.
People all went out and spent time in the community. They all enjoyed a range of activities. These included, karaoke, baking, meals out, horse riding, crazy golf, swimming, visiting the local beach, skating, shopping, going to the theatre.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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