Working at St Andrew's Court
2 Wheeler Street, Hull, HU3 5QE
Operated by St Andrew's Court Health Care Limited
21 bedsNursing homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff receive strong training and thrive in a positive culture, but basic activities and disjointed record-keeping let it down."
Safety & Risk
6/10
✓
Medicines were safely received, stored, administered and destroyed. Risk assessments were in place and reviewed regularly. There was a system in place to report and record incidents and accidents. However, there was minimal evidence to support the monitoring and analysing of accidents, incidents or falls.
Staff Culture
7/10
✓
There was a positive, caring culture within the service. Staff were positive about the support they received. A staff member said, 'I just think it's a breath of fresh air having the support you have here.'
Staffing Levels
5/10
!
There were enough staff on duty each shift to safely support people. Staff rotas confirmed this and during our inspection we saw staff responding to people's needs and requests promptly.
Training & Dev
7/10
✓
Staff received an induction, ongoing training, and regular opportunities to discuss their work, training, and development needs. A staff member said, 'The training is above and beyond.'
Management
5/10
!
People and staff spoke positively about the management of the service. The registered manager was a visible presence at the home and people and staff all told us they were approachable. However, systems used to record actions were disjointed and handover records did not always capture actions needed.
Programmes
4/10
!
Per 2021 comprehensive inspection: People were offered opportunities to engage in social activities. A list of upcoming events were posted in the communal areas each week. People were encouraged to develop activities that interested them. For example, one person showed a keen interest in bars, an individualised bar was made to encourage engagement.
Points to consider
No dedicated activities coordinator or regular varied programme, so the role is mostly routine personal care with some basic events.
Per 2021 comprehensive inspection: A list of upcoming events were posted in the communal areas each week.
Staffing levels are enough to get by safely but nothing special, with no details on low agency use or a stable long-serving team.
There were enough staff on duty each shift to safely support people.
Manager is supportive and approachable but oversight systems are disjointed, like handover notes that miss key updates on people's needs.
systems used to record actions were disjointed. Records did not always evidence important information about people using the service. For example, handover records did not always capture actions needed and completed to ensure staff understood peoples most current needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews