Working at St Andrews Care Home
Great North Road, Welwyn Garden City, AL8 7SR
Operated by Colleycare Limited
70 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Staff get good training and feel supported with effective safety measures, but staffing shortages cause long waits for residents and management misses key issues."
Safety & Risk
6/10
✓
We were assured that the provider was using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed... meeting the requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19.
Staff Culture
5/10
!
Staff told us that often they found that the registered manager was approachable and always around checking on things. Staff told us they were given guidance and had the importance of it explained. Per 2020 comprehensive inspection.
Staffing Levels
4/10
!
People told us there were not enough staff to meet their needs... 'There are not enough staff here, people have to wait long times for someone to come and help them, well over half an hour sometimes.' Per 2020 comprehensive inspection.
Training & Dev
6/10
✓
Staff had received training in subjects relevant to their role and they told us they felt equipped for their role... Staff said they felt supported and had one to one supervision meetings. Per 2020 comprehensive inspection.
Management
4/10
!
However, we identified areas during the inspection that had not been identified by the quality systems and found staff were not always working in a way which was expected... continued breach of regulation 17. Per 2020 comprehensive inspection.
Programmes
5/10
!
People who were participating enjoyed the activities... seated exercise... visiting pet therapy dog... out to a little preschool group... playing scrabble... cinema room. Per 2020 comprehensive inspection.
Points to consider
Management checks missed problems like inconsistent staff care, so oversight is not reliable.
we identified areas during the inspection that had not been identified by the quality systems and found staff were not always working in a way which was expected
Residents often wait over half an hour for help even though staff think levels are ok.
'There are not enough staff here, people have to wait long times... well over half an hour sometimes'
No activities organiser yet so people in rooms get little stimulation and days lack variety.
due to the ongoing recruitment of an activity's organiser, we were told that people in their rooms did not receive much in the way of stimulation
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews