Last updated: 10 February 2026
"Supportive management, rewarding work and a kind culture shine through, but unclear staff retention and limited activities hold it back."
Staff received training in safeguarding vulnerable adults and were knowledgeable about how to report safeguarding concerns. All staff we spoke with were also confident their manager would act appropriately if a safeguarding concern was raised with them.
We observed a culture of kindness and respect between staff members, people and the management team.
There were appropriate staffing levels and skill mix to help ensure people received consistently safe, good quality care to meet their needs.
they were supported to undertake as much training as they could above and beyond the basic core training expected.
Staff members told us they found working with the people at St Albans House to be rewarding. They said the management team were supportive caring and approachable and they were supported to undertake as much training as they could above and beyond the basic core training expected.
The registered manager was proud to show us the ‘wheel of engagement’. This shows the person at the centre and all engagements they have with external bodies, family, activities, friends forming a circle around the person.
Staff numbers are enough to cover shifts safely, but no info on how many staff stick around long-term or if agency workers fill gaps.
There were appropriate staffing levels and skill mix to help ensure people received consistently safe, good quality care to meet their needs.
Some community outings and an engagement wheel are in place, but no full activities programme or coordinator to add variety beyond basic care.
The registered manager was proud to show us the ‘wheel of engagement’. This shows the person at the centre and all engagements they have with external bodies, family, activities, friends forming a circle around the person.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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