Working at St Alban's
38 St Alban's Road, Birmingham, B13 9AR
Operated by Trident Reach The People Charity
6 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel well supported with enough staffing and safe medicines management, but weak governance oversight missed PPE compliance and training gaps."
Safety & Risk
6/10
✓
Medicines were managed safely. Care plans and risk assessments were regularly reviewed and completed in line with peoples assessed needs. Accidents and incidents were documented, and any actions taken to learn from lessons.
Staff Culture
6/10
✓
Staff told us they were well supported by the registered manager. One staff member said, 'If I have any problems or any issues, I can talk to the manager and he will do something about it.' Regular team meetings were held to share information and discuss any concerns.
Staffing Levels
5/10
!
Relatives told us there were enough staff... Staff told us there were enough staff to meet people's needs and keep people safe. Our observations confirmed this, and we saw staff taking time to sit and interact with people.
Training & Dev
4/10
!
Oversight of staff training had been ineffective to ensure a new staff member completed their required training in a timely way.
Management
4/10
!
Governance systems were in place however, they had been ineffective in identifying concerns around PPE compliance, and one staff members' training needs.
Programmes
5/10
!
Per 2019 comprehensive inspection: People were supported to take part in activities they enjoyed... Records showed people regularly went out... People were involved in household chores such as laundry and cooking.
Points to consider
Manager's oversight missed issues like staff not wearing PPE properly and one worker's training gaps.
Governance systems were in place however, they had been ineffective in identifying concerns around PPE compliance, and one staff members' training needs.
Recruitment checks did not fully explore gaps in one worker's job history.
clearer evidence was required to show how employment gaps had been fully explored.
Training oversight let one new staff member fall behind on required courses.
Oversight of staff training had been ineffective to ensure a new staff member completed their required training in a timely way.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews