Working at St Aiden's Cottage
St Aiden's Cottage, Auton Style, Durham, DH7 7AA
Operated by Durham Care Line Limited
41 bedsNursing homesResidential homesRehabilitation (illness/injury)
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported with good training and safe practices, but no permanent manager and basic activities hold it back."
Safety & Risk
7/10
✓
Medicines were managed safely and effectively. Risks were identified and managed appropriately. There were effective processes to ensure lessons were learnt. People were protected from the risk of abuse.
Staff Culture
6/10
✓
Staff told us that a lot of improvements had been made since the last inspection. One staff member said, 'I feel (manager) has turned the place around. I can go to them with any issue and they'll listen.'
Staffing Levels
5/10
!
There were enough staff to meet people's needs safely.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: Staff were suitably trained and training was maintained so staff skills remained up to date. Staff now received regular supervisions and appraisals and told us they felt supported.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission (CQC) at the time of this inspection, although an application had been submitted.
Programmes
3/10
✕
Staff supported people to take part in activities such as arts and crafts, jigsaws, shopping at the tuck shop and going to the in-house disco.
Points to consider
No permanent manager in post.
The service did not have a manager registered with the Care Quality Commission (CQC) at the time of this inspection, although an application had been submitted.
Staffing is adequate but nothing special, no details on low agency use or team stability.
There were enough staff to meet people's needs safely.
Only basic activities like arts and crafts, jigsaws and discos, so the role is mostly routine personal care.
Staff supported people to take part in activities such as arts and crafts, jigsaws, shopping at the tuck shop and going to the in-house disco.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews