Working at St Agnes Retirement Home

Managers are approachable and supportive but their quality checks miss issues like staff supervision gaps and care plan wording problems.

Audits had been developed since the last inspection... However, these had not identified some themes we identified such as staff supervision records and improved signage.

Staff get induction and regular training but some have gone a year without supervision meetings and records are incomplete.

we did find three staff members who had not received a supervision in the last 12 months. We highlighted where some supervision records did not demonstrate fully the content of supervision sessions.

Mental capacity paperwork and decisions on restricting freedom aren't always recorded clearly in care plans.

the recording of people's capacity did not always clearly demonstrate that the correct processes had been followed... We found one person's care plan was unclear on their current DoLS status.