Working at St Agnells House
Cupid Green Lane, Hemel Hempstead, HP2 7HH
Operated by Caretech Community Services (No.2) Limited
8 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable management and stable staffing create a supportive team culture, but mental capacity training gaps and limited activities programmes need improvement."
Safety & Risk
7/10
✓
2021 IPC: assured on PPE use, testing, risk assessments for outbreaks; recommendation on cleaning and task allocation.
Staff Culture
7/10
✓
Per 2018: staff felt supported by manager, morale boosted by changes, motivated to work as a team.
Staffing Levels
7/10
✓
Per 2018: agency use dropped significantly, enough staff to be unhurried; 2021: permanent staff with contingency plans.
Training & Dev
5/10
!
Per 2018: induction and training in moving/handling, safeguarding, epilepsy, but needed more on Mental Capacity Act and DoLS; regular supervision.
Management
7/10
✓
Per 2018 comprehensive inspection: registered manager approachable and listened to staff, recent changes boosted morale.
Programmes
6/10
✓
Per 2018: people pursue hobbies and interests, holidays, community outings, key workers plan activities.
Points to consider
Staff get standard training and supervision but still have gaps in mental capacity training.
some more training was needed for staff to understand fully the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS). Per 2018 inspection
Some community outings and hobbies but no dedicated coordinator or specialist programmes to vary the role.
opportunities to pursue their hobbies and interests including going away on holidays... get out and about in the community. Per 2018 inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews