Working at St Agatha's Presbytery
27 Exeter Road, Dawlish, EX7 0BU
Operated by Phoenix Adult Services Limited
2 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety protections, confident leadership and supportive staff culture, but lack of regular supervision due to recent staff changes."
Safety & Risk
8/10
✓
People were protected from the risk of avoidable harm and there continued to be good systems in place to safeguard people from abuse.
Staff Culture
7/10
✓
Staff told us they felt supported in their role and could approach the registered manager or team leaders for advice, guidance and support at any time.
Staffing Levels
6/10
✓
Staff were employed in sufficient numbers to meet people's needs and staffing levels were regularly reviewed.
Training & Dev
6/10
✓
The homes training matrix showed staff had received training in a variety of subjects including safeguarding, infection control, medication administration, Epilepsy, Autism and physical intervention.
Management
7/10
✓
People and staff had confidence in the registered manager and told us the service was well-led.
Programmes
6/10
✓
People routinely took part in a variety of social events for example, attending hoover conventions, car fest as well as regularly going out for meals, shopping or to the cinema.
Points to consider
Staff get training on topics like autism and epilepsy but are not getting regular one-on-one supervision sessions due to recent staff changes.
none of the records we saw contained sufficient evidence to demonstrate staff were receiving regular supervision. We discussed what we found with the registered manager who explained that due to recent staff changes this had slipped.
Staff numbers meet basic needs but there is no word on low turnover or shifts that allow unhurried care.
Staff were employed in sufficient numbers to meet people's needs and staffing levels were regularly reviewed.
Daily support for outings and interests adds some variety but no dedicated activities coordinator or special creative programmes.
Each person's support plan included a list of their known interests and staff supported people daily to take part in things they liked to do.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews