Working at Squires Mews Care Home

Safe medicines administration and recording system was in place. However, We found the reason for administering pain relief and whether the medicine had been effective was not always documented. We also found discrepancies in the stock balance. There was no impact on people.

There was a positive culture, whereby people and staff were empowered to speak up without fear. Staff described feeling valued in their roles and highlighted open communication as contributing to a positive and inclusive culture

Staff training data confirmed good compliance. Staff completed induction and essential training related to people’s health, safety and welfare. Staff practices and competencies were checked periodically.

People and their relatives told us they felt the service was well managed and felt the management team were visible and approachable. Staff spoke positively about the management team and their approach which focused on providing quality care. Staff comments included, “Manager and seniors are approachable”

People enjoyed taking part in a range of activities, social events and external entertainers which they enjoyed, including visits from the local church and children from the nursery and schools. A relative told us, “[Person] has settled in very well; they seem very happy there. They love the staff and joins in some activities, like the singing and when the animals visit.”