Working at Springwood
66 Darlington Back Lane, Stockton On Tees, TS19 8TG
Operated by Action for Care Limited
6 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Approachable management, excellent training and a proud team culture, but staffing lacks long retention and activities have no dedicated coordinator."
Safety & Risk
8/10
✓
Staff were confident in protecting people from abuse. Risks were well managed. The provider learned from previous accidents and incidents to reduce future risks.
Staff Culture
8/10
✓
Staff told us they 'absolutely love' working in the home and they were 'really proud' of their roles. They spoke very fondly about people and colleagues describing them as 'Great.'
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. People required either one-to-one or two-to one support and had a team of staff dedicated to their care and support each day.
Training & Dev
8/10
✓
Staff received regular training to ensure they had the correct skills and knowledge to support people safely. One staff member said, 'Whatever training I or others need, we just ask, and we get it.'
Management
8/10
✓
The registered manager was open and approachable to all. Staff were involved in the ongoing development and improvement of the service through regular meetings as well as daily communication.
Programmes
6/10
✓
People told us they enjoyed themed days in the home during COVID-19 lockdown such as a French or American day and celebrating Eid. People were supported to enjoy their hobbies and interests and to access the local community.
Points to consider
Staffing is adequate with enough staff for one-to-one support, but nothing special like long team retention or no agency use.
There were enough staff to meet people's needs. People required either one-to-one or two-to one support and had a team of staff dedicated to their care and support each day.
Some themed days and community outings add variety, but no dedicated activities coordinator or specialist therapeutic programmes.
People told us they enjoyed themed days in the home during COVID-19 lockdown such as a French or American day and celebrating Eid.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews