Working at Springvale Resource Centre

Staff had been trained in safeguarding topics and were aware of their responsibilities to report any possible abuse. Arrangements were in place to ensure medicines were safely administered.

Staff we spoke with said, 'I like it here. I have had a few jobs but this is by far the best and I will stick at it.' and 'There is a good staff team'

During the week there were four staff on duty. At weekend there were three staff to support the four service users which showed there were sufficient staff to meet people's needs.

Staff files and the training matrix showed staff had undertaken sufficient training to meet the needs of people and they were supervised regularly to check their competence.

All the people and staff we spoke with told us they felt supported and could approach the manager when they wished.