Working at Springvale Court
Springwell Road, Gateshead, NE9 7AD
Operated by Barchester Healthcare Homes Limited
40 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Managers are approachable and hands-on with upbeat staff morale and good teamwork, but limited activities after the coordinator left hold it back."
Safety & Risk
7/10
✓
Per 2020: Medicines managed safely, effective safeguarding, risks assessed, incidents analysed for lessons. 2022: Assured provider met all infection prevention and control requirements.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: Staff morale 'upbeat' with 'laughing and joking', good teamwork. People, relatives and staff gave very positive feedback about management and culture.
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: 'There are ample staff to meet people's needs.' 2022: Registered manager had regular agency staff available for COVID-19 shortages.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff received good support and completed the training they needed. Supervisions, appraisals and training up-to-date. 2022: Additional PPE and IPC training.
Management
7/10
✓
Per 2020 comprehensive inspection: Staff said '[Registered manager] and [deputy manager] taking over is a big part of that. They work as a team with us, they are out on the floor and helping us.' Relatives said manager approachable.
Programmes
4/10
!
Per 2020 comprehensive inspection: Mixed feedback about availability of activities due to activity co-ordinator recently leaving; provider recruiting new one.
Points to consider
The activities coordinator left recently, so there is not much going on and your days would be mostly routine personal care.
We received mixed feedback about the current availability of activities. This was due to the activity co-ordinator recently leaving the role. The provider was recruiting for a new activity co-ordinator when we inspected. Per 2020 comprehensive inspection.
They keep regular agency staff on hand to cover shortages from COVID illnesses.
The registered manager had regular agency staff available to support people if there was a staffing shortage due to COVID-19.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews