Working at Springkell House Care Home

People were safe... Staff knew people well and were aware of risks... Accidents, incidents and complaints were acted upon and monitored... People received their medicines as prescribed, and staff received training in how to support people with their medicines safely.

Staff told us they felt respected and valued as part of the Springkell House team. One staff member told us, “I think the manager is very thoughtful... It is like a family here; I love coming to work.” Systems were in place to thank staff.

People told us there were sufficient staff to meet their needs. Staff did not appear rushed, and we did not observe people waiting for their care. One staff member told us, “We have enough staff, and the seniors will come and help us.”

Staff received an induction and training when first employed at the service. Refresher training was then completed periodically to ensure staff skills were updated. Staff told us they received regular supervision and appraisals.

A registered manager was in post who had worked at the service in a number of different roles. They demonstrated commitment to developing a positive, person-centred culture which respected people’s diverse needs. Staff felt supported and valued by the management team.

There was a variety of activities available including visiting entertainers and exercise specialists. A range of group and individual activities were organised... such as trips out, gardening, bingo, quizzes and exercise groups.